What is Fama?

Guarantee


In most countries, the minimum guarantee is two years by law. 


Fama Sofas offer the following guarantees:
  • Frames carry a lifetime guarantee.
  • Seat suspensions are guaranteed for 10 years.
  • Mechanisms are guaranteed for 5 years.
  • The rest of parts carry a 2 year guarantee that can be extended for 6 extra months by registering the guarantee in our website.

It is important to point out that our complete production process is certified in the ISO 9001 regulation by AENOR-IQNET. We were the first Spanish company who obtained this certification 16 years ago. This ensures that all processes are controlled and audited. All raw materials are top quality and meet the highest quality standards (as an interesting fact, all the screws used are made in Spain orthe EU, we avoid imported raw materials of doubtful quality that always end up breaking).

sofa, we specify basically all the details required by the current regulation, but above all what guides us is honesty, a concept that rules our philosophy. This means that we will always try to solve any reasonable incidence, regardless of the time passed. Our aim is never leaving any of our customers unsatisfied.
We normally see how difficult it is to rise claims with large companies, they always rise objections and try to escape. We think that this customer service policy is dishonest.